Frequently Asked Questions

  • Labs at Home LLC provides mobile specimen collection services (such as blood draws and other lab collections) in the comfort of your home or workplace. We partner with licensed clinical laboratories for testing — we do not perform lab testing ourselves.

    • Blood collection

    • Urine collection

    • Various swabs

    • Other tests as requested

  • Yes. A valid laboratory order from a licensed provider (physician, nurse practitioner, etc.) is required before specimens can be collected. If you do not have a doctors order we partner with Helen Hardy NP for provider appointments to order labs.

  • Appointments can be scheduled online through our website by clicking the “Book Now” button. Once scheduled, you’ll receive confirmation and any necessary preparation instructions.

  • We proudly serve patients throughout Massachusetts. Travel fees may apply depending on distance.

  • Payment is collected at the time of appointment or when booking. We accept major credit and debit cards.

  • No. Labs at Home LLC is a private-pay service and does not bill insurance, Medicare, or Medicaid. If applicable, the laboratory may bill your insurance directly for testing.

  • We accept:

    • Credit cards

    • Debit cards

    • Contactless payments (Apple Pay, Google Pay)

  • Yes. We ask for at least 24 hours’ notice for cancellations or reschedules.

    • Cancel or reschedule 24+ hours before your appointment: No charge

    • Cancel or reschedule within 24 hours: $25 late cancellation fee

    • No-show: $50 no-show fee